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FAQ's

My order arrived, but contains a damaged product. What do I do?

Please contact us by e-mail. Please be sure to include your order or invoice number in the e-mail, and explain the situation. Examples of damaged items are broken glass, cracked plastic bottles, safety seal removed or torn off, and bottles leaking. Dented bottles or packages are most often not considered damaged because this does not take away from the safety or potency of the product inside.

I received my product a week ago, but I do not like it. I live in the U.S. Can I return it?

If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping and handling). Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund. You are covered by our money-back guarantee for 30 days from your date of purchase.

How do I return an item?

To return an item, please contact our customer service department by e-mail for a Return Authorization Number and return instructions. Please note: You must have a valid Return Authorization Number prior to returning any merchandise.

I received my order, but an item is missing. What should I do?

At yourhealthbay.com, we try to ensure that 100% of the orders are complete and perfect. If you are missing an item, we apologize. Please contact us by e-mail and we will rectify the situation as soon as possible.

Do I need to set up an account to shop on the website?

If you want to purchase products online you must set up an account. However, you don't need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.

How do I contact Customer Support?

If you have any inquiries and/or questions, please don’t hesitate to contact us at info@yourhealthbay.com. You may also contact us by calling 1 (844) 735-5500 Monday thru Friday 9:00 AM ET to 5:00 PM ET, or by sending a letter to: Health Bay, LLC, PO Box 523967, Miami, FL 33152.